Sourcing & Information Technology Consulting

We represent both customers and providers in global outsourcing agreements that cover infrastructure management, software maintenance, and end-user support. Our attorneys negotiate detailed service-level agreements (SLAs), performance metrics, and exit strategies that ensure accountability and flexibility over the contract term.

Our experience extends to business process outsourcing arrangements involving finance and accounting, HR, customer service, and supply chain operations. We help clients align contractual terms with operational goals, ensuring clarity in key areas such as data ownership, intellectual property, and transition management.

We counsel clients on the full range of cloud-based services, including SaaS, PaaS, and IaaS. Our attorneys address multi-tenant architecture risks, uptime guarantees, data residency, and disaster recovery obligations. We also assist in negotiating flexible pricing and scalability provisions to support rapid growth or reconfiguration.

We assist financial institutions, healthcare providers, and life sciences companies in navigating stringent data and privacy regulations such as HIPAA, GLBA, GDPR, and the California Consumer Privacy Act (CCPA). Our team ensures that outsourcing partners and vendors meet all security, audit, and reporting obligations.

SJKP LLP structures agreements for ERP systems, payment processing, logistics platforms, and manufacturing control systems where downtime or failure could have severe consequences. We define escalation mechanisms, business continuity plans, and indemnification provisions that minimize exposure and preserve operational integrity.

We guide clients through the implementation of AI, robotic process automation (RPA), and machine learning technologies. Our attorneys address intellectual property ownership of algorithms, data training rights, bias mitigation, and liability allocation in automated decision-making environments.

We help clients establish structured dispute resolution frameworks—including tiered governance models and defined escalation procedures—to prevent operational disruptions. Our attorneys are experienced in mediating disagreements over performance standards, pricing adjustments, or scope changes before they escalate into litigation.

Our deals are built around phased implementation milestones, detailed key performance indicators (KPIs), and governance committees that monitor compliance. This approach ensures that contracts remain adaptable to evolving technology and business needs.

SJKP LLP advises on contract renegotiations, renewals, and transition-out processes to ensure seamless service continuity. We develop exit management protocols that address data transfer, knowledge retention, and vendor replacement, minimizing risk at the conclusion of long-term engagements.

We ensure that all sourcing and technology contracts include strong data protection provisions, incident response requirements, and breach notification protocols. Our attorneys help clients align their vendor relationships with cybersecurity standards such as ISO 27001, NIST, and SOC 2.

We design contractual audit rights and governance frameworks to monitor vendor performance and compliance. Whether assessing data processing practices or security certifications, we ensure clients have continuous visibility into their vendor ecosystem.

Our team negotiates limitation of liability, indemnification, and insurance provisions that allocate risk appropriately among parties. We balance the need for contractual protection with the commercial realities of technology partnerships.

We emphasize proactive governance and communication protocols that identify potential friction points early. Our attorneys assist clients in documenting change requests, monitoring SLAs, and maintaining contemporaneous records to strengthen their position in case of disputes.

When disputes escalate, we represent clients in arbitration and litigation involving service termination, IP infringement, or performance shortfalls. Our lawyers leverage their understanding of both technology and contract law to pursue favorable outcomes with minimal business disruption.

We assist clients in responding to regulatory inquiries related to data handling, cybersecurity breaches, and outsourcing compliance. Our team coordinates internal investigations and remediation efforts to minimize exposure and maintain regulator confidence.

Our attorneys draw on expertise from corporate, data privacy, IP, tax, and dispute resolution practices to deliver comprehensive guidance. This cross-functional approach allows us to anticipate issues before they arise and align legal strategy with business outcomes.

With experience advising clients in North America, Europe, and Asia, SJKP LLP coordinates multi-jurisdictional transactions seamlessly. We understand regional differences in technology contracting and regulatory compliance, enabling clients to expand operations confidently worldwide.

Our track record includes some of the largest outsourcing and cloud transformation projects globally. We provide end-to-end support—from RFP development and contract negotiation to post-signature governance—ensuring clients achieve value, compliance, and sustainability.